General Information

We hope the Guest House provides comfortable accommodations while you are at UI Hospitals and Clinics. We continually strive to provide a supportive environment for all patients and families staying with us.

Please let us know if there is anything we can do to make your stay more comfortable.

Check-In
We strongly encourage guests to check-in between 11 a.m. and 2 p.m.

Check-Out
Check-out time is 11 a.m.

• Make sure all your personal items are removed from your room
• Remove all of your food from the cupboards and refrigerator
• Check the laundry room to make sure you haven't left anything behind
• Check out with the Guest House concierge

Cost
The room charge is $30 per night for the Adult Patient and Family Suite.

The charge is $15 per night for the University of Iowa Children's Hospital Family Suite. The reduction in price is made possible through the generous support of Wal-Mart and Sam’s Club associates through Children’s Miracle Network.

Guests must keep their room payments current. Payment may be made in cash, by personal check, or by MasterCard or Visa credit cards to the Guest House concierge.

Guest Rooms
Each room has two beds. Cribs are available from the Guest House office. Each room contains a private bathroom and a television with a remote control.

Guest rooms remain locked at all times; doors automatically lock when closed. You must keep your key with you.

Housekeeping Services
Rooms are cleaned weekly and at the time of check-out. Housekeepers must have daily access to the room to replace towels and collect trash.

Laundry
Washers and dryers are available to guests between 3p.m. and 10 p.m.

Mail
If guests are expecting mail, note "Guest House, C-157, GH" on the envelope along with the hospital address: 200 Hawkins Drive, Iowa City, IA 52242.

Mail arrives in the early afternoon. Letters and packages will be available for pick-up in the Guest House office.

Telephone
The Guest House number is 319-384-9240.

After-Hours
When the Guest House concierge is not on duty, general questions should be referred to the Information Desk on first level at 319-384-8591.

All rooms have a private telephone number. These numbers will not be given out by the Guest House staff. Please give your number to nursing unit staff and any others you wish to reach you directly in your room.

After four rings, your phone will automatically transfer to voice mail. If you are not in your room, callers can leave a message for you. Instructions for retrieving your messages are located near the phone.

To make a call within UI Hospitals and Clinics, dial just the last five digits of the number.

To reach an outside line (outside of UI Hospitals and Clinics), please dial 9. Personal calling cards or collect calls may be used to make long-distance calls.